Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Also, please check our online documentation before contacting our team; you will probably find the information you are looking for.
If that's not the case, go ahead and ask your question!
Cloud apps
Elements Copy & Sync Cloud
Automatic issue copy and fields sync for Jira.
Required fields are marked with an asterisk*
{"xsrfToken":"22a18171f9f12d050d52fcfa2773f52a5ecc6ed0_lout","branding":{"id":"11","key":"sup","name":"Elements Support","portalBaseUrl":"/servicedesk/customer/portal/11"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e8706342-6a04-4956-8e56-360926d20e97/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDQzYjYyOS1hNDJiLTQ0NjgtOTEwMy1iYTRjNDI5MGUwNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU4NzA2MzQyLTZhMDQtNDk1Ni04ZTU2LTM2MDkyNmQyMGU5NyI6WyJyZWFkIl19LCJleHAiOjE3ODYxMDQ0ODIsIm5iZiI6MTc4NjEwMzg4Mn0.uFLpR0sFyFoHuk0dI48bDZMsPSMa3zJf2tT7jAnvdsc&client=e043b629-a42b-4468-9103-ba4c4290e050&mode=fit","logoId":"e8706342-6a04-4956-8e56-360926d20e97","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Temporary Reduced Support Availability","userInitialAnnouncementMessageWiki":"<p>Our Support team is currently operating at reduced capacity. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Temporary Reduced Support Availability","announcementMessage":"Our Support team is currently operating at reduced capacity. We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c3e36a18-b0cd-4b86-865e-760291358fd1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDQzYjYyOS1hNDJiLTQ0NjgtOTEwMy1iYTRjNDI5MGUwNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMzZTM2YTE4LWIwY2QtNGI4Ni04NjVlLTc2MDI5MTM1OGZkMSI6WyJyZWFkIl19LCJleHAiOjE3ODYxMDQ0ODIsIm5iZiI6MTc4NjEwMzg4Mn0.qktes8erOmvB5ub6MnL-JjmQgCo7mSI7_kDTySsUtfs&client=e043b629-a42b-4468-9103-ba4c4290e050&height=300&mode=fit","bannerMediaApiFileId":"c3e36a18-b0cd-4b86-865e-760291358fd1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"sup","projectId":10059,"serviceDeskId":11,"name":"Elements Support","description":"<p><b>Welcome to our Support portal!</b></p>\n<p></p>\n<p>Before using it, please read our <b><a href=\"https://elements-apps.com/terms/#Support-platform-terms-and-conditions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">terms and conditions of use</a></b>.</p>\n<p>Also, please check our <b><a href=\"https://doc.elements-apps.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">online documentation</a></b> before contacting our team; you will probably find the information you are looking for.</p>\n<p>If that's not the case, go ahead and ask your question! <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/thumbs_up.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","portalBaseUrl":"/servicedesk/customer/portal/11","onlyPortal":false,"reqTypes":[{"id":"142","name":"Elements Catalyst","descriptionHtml":"","callToAction":"Elements Catalyst","introHtml":"<p>Service catalog optimization for JSM.</p>","icon":10852,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10852","groups":[28],"key":""},{"id":"96","name":"Elements Checklist Cloud","descriptionHtml":"","callToAction":"Elements Checklist Cloud","introHtml":"<p>Advanced checklists for Jira.</p>","icon":10698,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[26],"key":""},{"id":"95","name":"Elements Checklist On Premise","descriptionHtml":"","callToAction":"Elements Checklist On Premise","introHtml":"<p>Advanced checklists for Jira.</p>","icon":10698,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[26],"key":""},{"id":"97","name":"Elements Connect Cloud","descriptionHtml":"","callToAction":"Elements Connect Cloud","introHtml":"<p>Connect Jira fields to external data sources.</p>","icon":10699,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[28],"key":""},{"id":"93","name":"Elements Connect On Premise","descriptionHtml":"","callToAction":"Elements Connect On Premise","introHtml":"<p>Connect Jira fields to external data sources.</p>","icon":10699,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[25],"key":""},{"id":"98","name":"Elements Copy & Sync Cloud","descriptionHtml":"","callToAction":"Elements Copy & Sync Cloud","introHtml":"<p>Automatic issue copy and fields sync for Jira.</p>","icon":10700,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[28],"key":""},{"id":"94","name":"Elements Copy & Sync On Premise","descriptionHtml":"","callToAction":"Elements Copy & Sync On Premise","introHtml":"<p>Automatic issue copy and fields sync for Jira.</p>","icon":10700,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[25],"key":""},{"id":"129","name":"Elements Overview","descriptionHtml":"","callToAction":"Elements Overview","introHtml":"<p>Custom display for related issues.</p>","icon":10711,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[28],"key":""},{"id":"92","name":"Elements Publish","descriptionHtml":"","callToAction":"Elements Publish","introHtml":"<p>Create Confluence pages from Jira and insert your issue data.</p>","icon":10701,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10701","groups":[28],"key":""},{"id":"134","name":"Elements Pulse","descriptionHtml":"","callToAction":"Elements Pulse","introHtml":"<p>Boost IT service on JSM with integrated XLAs and user insights.</p>","icon":10731,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10731","groups":[28],"key":""},{"id":"99","name":"Elements Spreadsheet Cloud","descriptionHtml":"","callToAction":"Elements Spreadsheet Cloud","introHtml":"<p>The dynamic tables editor for Confluence.</p>","icon":10702,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[28],"key":""},{"id":"85","name":"Elements Spreadsheet On Premise","descriptionHtml":"","callToAction":"Elements Spreadsheet On Premise","introHtml":"<p>The dynamic tables editor for Confluence.</p>","icon":10702,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[25],"key":""},{"id":"87","name":"General Question","descriptionHtml":"","callToAction":"General Question","introHtml":"<p>General question about Elements or anything else.</p>","icon":10703,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10703","groups":[27],"key":""},{"id":"212","name":"Migration","descriptionHtml":"","callToAction":"Migration","introHtml":"<p>Pushed by Atlassian</p>","icon":10473,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[27],"key":""},{"id":"86","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10615,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[],"key":""},{"id":"84","name":"PowerReport","descriptionHtml":"","callToAction":"PowerReport","introHtml":"<p>Reporting with BIRT.</p>","icon":10458,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":28,"name":"Cloud apps"},{"id":25,"name":"Data Center apps"},{"id":27,"name":"General questions"},{"id":26,"name":"Archived apps"}],"orderMapping":{"28":[97,98,92,99,129,134,142],"25":[93,94,85],"27":[87,212],"26":[96,95]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b9f34a21-cfea-3996-9667-a4223f621a6e","appLinkName":"","appLinkUrl":"","spaceKey":"ECCPUBLIC","spaceName":"Elements Connect","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":11,"kbLinkDomainURLs":["https://elements-apps.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDQzYjYyOS1hNDJiLTQ0NjgtOTEwMy1iYTRjNDI5MGUwNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTg3MDM2NzAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjEwNTA4MiwibmJmIjoxNzg2MTAzODgyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.DtZv9n-5QpyzubtaONrX12fPBq22LTh7b5NKgS5hAWs","targetCollection":"upload-user-collection-18703670","endpointUrl":"https://api.media.atlassian.com","clientId":"e043b629-a42b-4468-9103-ba4c4290e050","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":98,"projectId":10059,"issueType":{"id":"10116","name":"Support Request"},"form":{"name":"Elements Copy & Sync Cloud","descriptionHtml":"","callToAction":"Elements Copy & Sync Cloud","intro":"<p>Automatic issue copy and fields sync for Jira.</p>","instructions":"","icon":10700,"iconUrl":"https://elements-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Configuration zip file and other relevant attachments","description":"⚠️ *Please share your configuration* (more info [here|https://doc.elements-apps.com/copy-and-sync-jira-cloud/global-settings#Globalsettings-Exportconfiguration]), this will help us better understand your request and provide faster assistance.","descriptionHtml":"<p>⚠️ <b>Please share your configuration</b> (more info <a href=\"https://doc.elements-apps.com/copy-and-sync-jira-cloud/global-settings#Globalsettings-Exportconfiguration\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>), this will help us better understand your request and provide faster assistance.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"environment","fieldId":"environment","fieldConfigId":"","label":"Environment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10254","fieldConfigId":"10374","label":"App Entitlement Number","description":"Please provide your Copy & Sync app [Entitlement Number|https://doc.elements-apps.com/help/find-your-entitlement-number] (not your SEN).","descriptionHtml":"<p>Please provide your Copy & Sync app <a href=\"https://doc.elements-apps.com/help/find-your-entitlement-number\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Entitlement Number</a> (not your SEN).</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10459","fieldConfigId":"10614","label":"Site URL","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10256","fieldConfigId":"10376","label":"Partner name","description":"Atlassian Partner? Please tell us who you are.","descriptionHtml":"<p>Atlassian Partner? Please tell us who you are.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/98","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/98","calendarParams":{"firstDay":0,"date":"2026-08-07T13:58:02+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%d/%m/%y","dateTimeIfFormat":"%d/%m/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b9f34a21-cfea-3996-9667-a4223f621a6e","appLinkName":"","appLinkUrl":"","spaceKey":"ECCPUBLIC","spaceName":"Elements Connect","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":11,"kbLinkDomainURLs":["https://elements-apps.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMDQzYjYyOS1hNDJiLTQ0NjgtOTEwMy1iYTRjNDI5MGUwNTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTg3MDM2NzAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjEwNTA4MiwibmJmIjoxNzg2MTAzODgyLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.DtZv9n-5QpyzubtaONrX12fPBq22LTh7b5NKgS5hAWs","targetCollection":"upload-user-collection-18703670","endpointUrl":"https://api.media.atlassian.com","clientId":"e043b629-a42b-4468-9103-ba4c4290e050","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}