Help Center
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  2. Elements Support

Elements Support

Welcome to our Support portal!

‎‎

Before using it, please read our terms and conditions of use.

Also, please check our online documentation before contacting our team; you will probably find the information you are looking for.

If that's not the case, go ahead and ask your question!

  • Cloud apps

    Elements Connect Cloud, Elements Copy & Sync Cloud, Elements Publish, Elements Spreadsheet Cloud, Elements Overview, Elements Pulse, Elements Catalyst
  • On Premise apps

    Elements Connect On Premise, Elements Copy & Sync On Premise, Elements Spreadsheet On Premise
  • General questions

    General Question
  • Archived apps

    Elements Checklist Cloud, Elements Checklist On Premise
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